Solving Problems with Activating the Guide
When I try to activate the Guide, after a delay I get a message that 'Secure-eBook is not able to communicate with the Secure-eBook server'.
There are several possible reasons for this:
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You are not connected to the Internet. You need to be connected to the Internet to activate, deactivate or upgrade your Guide.
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You have an aggressive firewall that is interfering with the activation process. The standard Windows firewall and those like McAfee will not cause problems, but some of the more aggressive firewalls, particularly those found in corporate networks, can make it difficult or impossible to activate or even read the Guide. Try turning off the firewall while you are activating. Remember that in a business environment the firewall may be separate from your computer and only accessible to your network administrator. Try installing the Guide at home where your computer is probably connected directly to the Internet. A normal home network or router should not cause problems.
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You are not logged on to your computer as a user that has the privilege to install software. To install software your user name needs to be part of the Administration Group. To check this, go to Start/Control Panel/User Accounts and check that Computer Administrator is displayed next to your name.
I am trying to install the Guide on my computer at work but I can’t activate it even though I have turned off the firewall. I don’t want to bother my company’s network administrator with this. Your Guide should work on any corporate network.
It is probable that the company you work for has their network specifically set up to block access to the Internet by personally installed programs. There is nothing we can, or indeed should, do to bypass this understandable policy. If your network administrator is willing to set your company’s network security to allow the Guide to access www.secure-ebok.com on ports 80 and 443, it will work.
I have turned off the firewall, I'm not on a company network, I'm logged on with a username that is part of the Administrators Group and I still can't get the Guide to activate.
Are you really, really, absolutely sure that you don't have some piece of security software still running? Maybe you installed something months or even years ago and have forgotten it. How about Ghost Surf?
My activation failed several times and now I get the message that 'You have used the activation code the maximum number of times'. What should I do?
Contact us and we will reset your code manually.